Privacy Policy

Privacy Notice Patterns (Pain Management) App
Data Controller Name: Big Motive Ltd
Address: 2nd Floor, The Flatiron, 64-66, Upper Church Lane, Belfast BT1 4QL

Data Protection Officer Name: Stephen Shaw
Telephone: +44 (0) 28 9002 9918

This is the Privacy Notice for the Patterns (Pain Management) app which can be downloaded to mobile devices from the Google Play and Apple Stores. The app is designed to help people living with chronic pain to self-manage their condition. This Privacy Notice provides a broad description of the way your personal information will be processed when submitted via the app.

Why are you processing my personal information?

The primary purpose of this app is to help people living with chronic pain to understand their own pain triggers and how to make small changes to their lifestyle to help with the self-management of pain.

The app;

  • helps improve understanding of pain and its management by allowing tracking of pain intensity, enjoyment of life and external factors relating to pain in a user-friendly and intuitive way.
  • signposts to relevant resources to help self-care.
  • provides information to aid supported self-management, improve quality of life and patient outcomes.

In order to process personal information Big Motive Ltd must have a lawful basis for doing so and at least one of the following GDPR Article 6 conditions must apply:

  1. Consent: the individual has given clear consent for you to process their personal data for a specific purpose.
  2. Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.
  3. Legal obligation: the processing is necessary for you to comply with the law (not including contractual obligations).
  4. Vital interests: the processing is necessary to protect someone’s life.
  5. Public task: the processing is necessary for you to perform a task in the public interest or for your official functions, and the task or function has a clear basis in law.
  6. Legitimate interests: the processing is necessary for your legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests. (This cannot apply if you are a public authority processing data to perform your official tasks.)

Processing of data submitted via the app is likely to fall under point  5 above.  As the data relates to the processing of special category (health) data, the app must also comply with GDPR Article 9.  The Article 9 conditions which relate to this processing include 9(2)(h) and (i).

What categories of personal data are you processing?

Information submitted by users of the app will not be used by Big Motive Ltd for identification purposes. Big Motive Ltd recognises the importance of minimising the amount of personal data processed in order to protect individual’s identity and privacy. The only data requested by the app will be email address, number of years living with chronic pain and level of care received (community, GP, secondary care etc).

Where do you get my personal data from?

Information is provided by the app user about themselves.

Do you share my personal data with anyone else?

Anonymous information submitted via the app may be shared with HSC organisations for the purposes of education and learning.

Extracts of anonymous information may also appear on HSC websites or in Press documents as appropriate across HSC organisations in Northern Ireland, the Department of Health and other government departments.

The minimum amount of personal data will only ever be shared and all sharing will be in compliance with Data Protection Law.

Do you transfer my personal data to other countries?

Information submitted via the app is stored in secure, cloud storage that is controlled by Big Motive Ltd and is located in the European Economic Area (EEA) in accordance with the national guidance.

How long do you keep my personal data?

Big Motive Ltd has a retention schedule which specifies storage periods for categories of data which reflect relevant legal requirements and limitation periods applicable to contractual claims. Once retention periods have expired we securely delete data and keep a log of deletions.

What rights do I have?

The Data Protection Act 2018 and GDPR provide individuals with a number of rights relating to their personal data:

  • The right to obtain confirmation that their personal information is being processed and access to personal information;
  • The right to have personal information rectified if it is inaccurate or incomplete;
  • The right to have personal information erased and to prevent processing, in specific circumstances;
  • The right to ‘block’ or suppress processing of personal information, in specific circumstances;
  • The right to portability, in specific circumstances;
  • The right to object to the processing, in specific circumstances;
  • Rights in relation to automated decision making and profiling;

Further information on your rights can be found on the Information Commissioners website at thislink.

How do I complain if I am not happy?

If you are unhappy with any aspect of this privacy notice, or with how your personal information is being processed, please contact the Data Protection Officer at the following address:

Data Protection Officer

Big Motive Ltd
2nd Floor
The Flatiron,
64-66, Upper Church Lane

Telephone: +44 (0) 28 9002 9918


If you are still not happy, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane

Tel: 0303 123 1113



Changes to this Privacy Notice

This Privacy Notice will be kept under regular review and any updates will be placed on this website.

Updated May 2023